Policy Page

As I was contemplating which subject I should cover next I realized that a lot of you may have already created your website. That being said, it made me realize the urgency to remind you to make a cohesive policy page! Now your policy page is going to be custom to you and your site but it's still important to make yours clear to the buyer. 

Now if you have your own personal website, build a separate section for policies and make it easy to find. If you are on etsy there is a whole section to fill out for policies. 

These are some important points to cover:

1. Shipping:

-how often you ship (every day, every other day, once a week, etc)

-how you ship items (tracking / insurance vs. none; the name of the shipping method)

-who you ship with (canada post, USPS, etc)

-whether or not you take responsibility for lost / stolen packages

-or anything else you may think is important to note

Here is a great example:

2. Payment:

-what payment methods you accept (credit cards, e-transfers, paypal, etc)

-if you offer layaway or not (some shops will offer layaway on items over $100, some will offer for any items, and some don't offer it at all)

-if you are going to be charging tax and if so to who / what states / provinces. 

-holds and how long you are willing to do them for (if at all)

Another example: 

3. Refunds / Exchanges

-do you offer either of these things at all

-if so what are your requirements; will you refund someone if it didn't fit? if they didn't like it? or only if there was something wrong with it? will you exchange items? if so how many times? 

A great example:

4. Additional information:

-do you make things by hand? do you do custom orders? maybe mention that every piece is going to be slightly different

-basically anything else important you think someone should know before purchasing from you! 

Last example:

Hope that helps! Please comment with any questions or advice!